Every business is unique, which means each one needs different kinds of technology to succeed. But despite having the knowledge that better technology means better outcomes, most small- and medium-sized businesses (SMBs) don’t have the expertise to fully optimize their IT.
If you’re one such SMB, there is a more feasible option than trying to maintain an in-house IT department to optimize your technology yourself. Instead, you can hire a managed services provider (MSP) like Zentech I.T Solutions. Not only will MSPs help you devise robust, affordable IT plans on par with what an in-house chief technology officer (CTO) or chief information office (CIO) would create -- this benefit comes at a fraction of a full-time salary.
Aligning IT with business goals
IT consultants are highly knowledgeable about everything related to business systems. They can thoroughly assess every aspect of your current IT environment to uncover any technical weaknesses and, based on their findings, create a personalized IT plan you can implement immediately.
For example, if your e-commerce customers are leaving your e-store unsatisfied, an experienced IT consultant may recommend a customized payment-processing system to improve shoppers’ experience
Reducing operating expenses
When you have your own IT department, not only do you have to pay for your employees’ salaries, but you also have to spend money when your computers or servers break down or need an upgrade. You also spend money when your IT staff take vacation leave or sick days, or when they require additional training on new technologies.
Hiring an IT consultant from an MSP helps you avoid all these problems as you pay a fixed hourly fee for comprehensive coverage. This allows you to allocate your financial resources to other departments such as your R&D or marketing teams, and also helps you avoid long periods of downtime since your IT consultant and team will always be ready to assist you.
An IT consultant will also only recommend technology solutions that align with your business goals so you can achieve success quickly and cost-efficiently. This lets you avoid spending thousands of dollars on unnecessary and risk-prone IT purchases.
Minimizing interruptions
61% of small businesses experienced a cyberattack in 2017, according to Ponemon Institute’s latest cybersecurity report. And besides malware infections, slow hardware, software, and internet connections can also prevent employees from performing their best. This can be easily overcome by hiring an IT consultant.
They work with numerous vendors which enables them to recommend state-of-the-art technology that is most suitable for your business. They can also help migrate all your files, applications, and software from your existing systems to new ones -- or to the cloud -- ensuring seamless workflow and no lost productivity.
Allowing more time for their core business
Whether you’re a doctor, lawyer, accountant, engineer, or any other sort of professional, one thing they have in common is a busy schedule. And this means you won’t have time for menial tasks like researching the latest firewall, updating your computers with the latest software, installing new WiFi routers, or replacing broken data backups. But with an IT consultant by your side, you get to focus on delivering results to your clients and growing your business -- while we manage all the IT-related issues.
Improving customer satisfaction
Happy customers mean long-term customers and more word-of-mouth referrals. But that’s possible only if your computers, software apps, and networking equipment are doing what they’re supposed to. And with every modern business relying heavily on IT, providing less than satisfactory service shows customers that your IT infrastructure are in shambles. Today's consumers prefer to work with businesses that are tech savvy and avoid companies that can't keep up with the times.
Zentech I.T makes sure your IT is always in tip-top shape by constantly evaluating your needs and researching better technologies so your employees can work more efficiently and deliver higher-quality products and services. Doing so allows you to focus on improving your product, meeting customers’ demands, and growing your business while our experts make sure your IT infrastructure operate smoothly 24/7.
Our skills in ERP, data analytics, networking, cloud, system integration, and application management have made Zentech I.T Solutions one of the most qualified IT consultants in Accra. Whether you have a small connectivity issue or a huge migration project, we have the skills to properly advise you on best practices. Call or send us a message here to receive the IT help you need.
