Call recording is not a new feature in VoIP but rather one that is underutilized especially in businesses with less focus on customer communication. When used correctly, it can boost customer satisfaction and strengthen business reputation. #1. Improve customer service One of the most important reasons why businesses should always record their calls, no matter […]
4 reasons to record your calls
Make the most of Office 365
Maximizing your Office 365 investment is easier said than done. Sure, you use Outlook and SharePoint all the time, but there are loads of features you’re probably not using. If you’re looking for ways to make the most out of your Office 365 subscription, you’re in luck because that’s what we’re discussing today. SharePoint SharePoint […]
How to speed up Windows 10 updates
Keeping up with Windows 10 updates is absolutely critical if you want the latest features and security fixes on your computers. However, the updates can take hours, especially when a major new feature is being released. Fortunately, there are a few things you can do to speed things up. Why do updates take so long […]
More leaks from Equifax breach
The Equifax breach in 2017 exposed the personal information of 145.5 million people in the US and some parts of the UK and Canada, but the number of victims keeps increasing. In the beginning of March, the credit-reporting company revealed that more personal information was leaked. Read on to find out more about this latest […]
Top 3 reasons to use SMS in your marketing strategy
Whether it’s a 2G phone or a smartphone, everyone owns at least one phone. And all phones have one thing in common -- an SMS function. But with internet penetration on the rise, many companies forgo SMS for online marketing strategies like social media and email marketing.
5 social media marketing tips
Nearly everyone uses social media. And whether you run a small- or medium-sized business (SMB) or multinational conglomerate, social media platforms are great for their broad audiences, low costs, and high returns. But without careful planning, marketing in these communities can do more harm than good. Here are five tips on how to use your […]
How to make Alexa your office assistant
Amazon’s Alexa has come a long way from performing basic functions like setting alarms, streaming music, and providing weather updates, to an all-around office assistant superstar. As Amazon continues to develop Alexa, businesses can expect to see her become more relevant in an office setting. Create and manage to-do and shopping lists You have meetings […]
Google Drive improves comment feature
Google recently launched a new feature on Google Drive that will improve collaboration. Users can now use a combination of Microsoft Office and G Suite while working with their teammates and clients. This update allows them to conveniently comment on Office files, images, and PDFs in the ‘Preview’ pane of Drive. Learn how you can […]
VoIP Hardphones vs Softphones
You have just decided to use VoIP as your telephony solution, but now your technician is asking how you want to use it. Do you want traditional desk phones (hardphone) or software-based devices (softphone)? Read on to discover the benefits of each and which ones are most suitable for your needs. What’s a hardphone? A […]
Tips for using Outlook more efficiently
Outlook is arguably the best tool that businesses use to manage their email, set up meetings, and coordinate projects. It’s much more than a basic email program and includes features that help you organize your work, contacts, and business communications. Let’s take a look at a few tips you may have missed. Clean Up your […]