Artificial Intelligence (AI) brings to mind robots that can perform tasks and think like human beings. While that’s certainly possible in the future, AI today is simply an intuitive set of technology that automates business processes. It’s been around for decades, and now it’s poised to make significant improvements to VoIP technology. Contact Center Operations […]

Have you recently purchased new laptops or computers? Don’t get too excited. A new report proves that pre-installed software such as free trials and web browser toolbars can pose high-security risks. So if you want to maximize your new investment, here are some things you might want to know: Tavis Ormandy, a researcher from Google’s […]

Yet again, Microsoft has released new AI-based features for Microsoft Excel, Word, Outlook, and more — a continuing trend since 2016’s launch of the Microsoft AI and Research Group. If your business is subscribed to Office 365, this article will acquaint you with the newest features! Automatically Uncover Trends in Excel Data Finding useful information […]

There are a number of reasons you should be wary of saving your password to a digital platform. Just look at Yahoo’s data breach in 2013, which leaked passwords for three billion people. Even when your password isn’t compromised, saving it to a browser could have serious implications for your privacy. Why auto-fill passwords are […]

To say that social media is a small part of our lives is an understatement. Platforms like Facebook, Instagram, Twitter, and Snapchat are now integrated into our lives like never before. But what’s next? Can social media’s involvement go any further? These upcoming trends certainly point toward it. Read on to learn more. The boom […]

As a business owner, you don’t want to start the new year faced with last year’s hardware problems. And although you can’t leave every issue behind, you can start implementing policies to avoid some of the most common hardware issues you’ve previously encountered. Here’s a checklist to get you started. ✓ Clean up your computer […]

How many new technologies did your business adopt last year? Too many? Too few? You’ve officially made it through 2017 and there’s no better time than now to review which IT fads were worth investing in, and which ones should be left in the past. Look no further than our recap of last year’s most […]

Gone are the days when you have to spend a large amount of money each month on the telephone bill. Voice over Internet Protocol (VoIP) technology has made it cheaper — and in most cases, free — to place and receive calls. Whether you’re a business owner or an individual user, there is a VoIP […]

Despite being late to the group chat scene, Microsoft Teams is equipped with a handful of features and impressive integration that set it apart from its competitors. So if you’re already subscribed to Office 365, here’s how you can take Teams to the next level. Use SharePoint to store and share files You might already […]

The recent Windows 10 Fall Creators update is just a few weeks old but Microsoft has already released another major update. On December 19, they rolled out a new Windows 10 Insider update to test two new features: Sets and Timeline. Sets Sets takes the tab features from web browsers and adds them to various […]