Integrating internal communication tools such as Unified Communications-as-a-Service (UCaaS) with customer-facing systems like Contact Center-as-a-Service (CCaaS) is rapidly gaining traction among businesses. This blog explores the key advantages of UCaaS-CCaaS integration for businesses and provides a guide to help companies successfully implement it. Why combining UCaaS and CCaaS makes sense Think about all the ways […]
As technology evolves, so must your business systems. If your IT infrastructure is showing signs of strain — whether through constant breakdowns, security vulnerabilities, or diminished capabilities — it’s time to act. This article outlines eight critical warning signs that your IT systems need an upgrade. Business IT systems are foundational to success. Yet, many […]
A new security flaw in Microsoft 365 enables hackers to exploit office devices and send fake emails that appear to be from within an organization. Let’s look at how this scam works and what you can do to keep your data protected. How do hackers use office devices to send fake phishing emails? Microsoft 365’s […]
VoIP systems offer businesses an affordable and efficient way to stay connected. Alarmingly, the risk of VoIP theft is growing as attackers hijack services and threaten business operations. Understanding this threat and how to protect your network is crucial for avoiding costly disruptions. VoIP theft of service: What it is and how it works VoIP […]
The global CrowdStrike outage in July 2024 served as a stark reminder of the fragility of our digital infrastructure. In response, Microsoft is undertaking a fundamental reinvention of its operating system with the Windows Resiliency Initiative. It’s a strategic overhaul designed to make sure Windows can withstand crises of similar scale and impact in the […]
Small businesses are juggling more tools than ever to keep up with customer and employee communication. This article explores how merging Unified Communications-as-a-Service (UCaaS) and Contact Center-as-a-Service (CCaaS) systems into a single cloud-based platform can help SMBs streamline operations, cut costs, and improve both productivity and service quality. The business world is shifting quickly, and […]
You’re focused on leveraging the latest technology for growth and innovation, but there’s a hidden risk that comes with it. The software, automated systems, and AI tools that power your business each have their own non-human identity (NHI). Managing these digital identities was a significant challenge even before the AI boom, but now, with intelligent […]
The right keyboard can transform how you work, play, and create. With so many designs and features available, the search can feel overwhelming. Here are some important factors to consider to help you select a keyboard that matches your needs and style. Key switch type Key switches determine how a keyboard feels and responds. Mechanical […]
Technology has long shaped how businesses engage with customers, from tools such as the telephone to modern innovations such as email. Today, artificial intelligence (AI) is revolutionizing how businesses use Voice over Internet Protocol (VoIP) systems, particularly by making customer interactions smarter and more impactful. Read on to learn how AI tools are transforming VoIP-based […]
OneNote just got smarter. Discover how Microsoft Copilot’s integration can transform your note-taking process, making it faster, more efficient, and more organized. From summarizing meetings to turning notes into visuals, here are nine practical ways to make the most of Copilot’s capabilities. Summarize and simplify notes Copilot can condense your notes into digestible summaries. Whether […]
